Agreement
These terms govern your use of the Senticomm website and progressive web app (PWA). By searching for a community, requesting to join, or using Senticomm as a member, you agree to these terms and to our Privacy policy.
If you do not agree, do not use the service.
What Senticomm is
Senticomm is a pilot community safety tool for verified local residents in the United Kingdom. It provides encrypted chat, a local safety map, incident reporting, and neighbour SOS alerts within a closed community.
Senticomm is not an emergency service, security company, or insurer. It does not guarantee that help will arrive. In any emergency where someone is in immediate danger, always call 999 first.
Community safety — not vigilantism
Senticomm is a community protection and neighbour-support tool. It helps verified local residents alert each other, share information, and offer lawful, proportionate assistance until emergency services arrive.
Senticomm does not promote, encourage, or condone violence, vigilantism, harassment, intimidation, or taking the law into your own hands.
- Call 999 first when someone is in immediate danger, a crime is in progress, or someone needs urgent medical help. Neighbour alerts are a supplement, not a substitute.
- SOS and map responses are for support such as: being visible nearby to deter trouble, walking with someone who feels unsafe, waiting in your garden or on your street until police arrive, or helping someone get to a safe place.
- Do not use Senticomm to organise punishment, revenge, property damage, threats, weapons, or confrontations beyond what is reasonable and lawful in the circumstances.
- If you choose to intervene in an active attack, you remain personally responsible for your actions under UK law (including the limits on reasonable force). Senticomm does not instruct you to fight or restrain anyone.
- You are never required to respond to an SOS or incident. Only help if you can do so safely.
- Misuse (including vigilantism, incitement, or encouraging violence in chat) may lead to removal and reporting to authorities where appropriate.
Eligibility and membership
- You must be at least 18 and live in or genuinely belong to the community you join.
- Membership requires a valid invite from an existing member and approval by a community administrator or moderator.
- You must provide accurate verification details (real name and local address) when you apply. False information may lead to rejection or removal.
- You sign in with a passkey tied to your device. Keep your device secure — you are responsible for activity under your account.
- You may belong to one community at a time on your account. To switch communities, leave your current community on Profile first.
- One person must not maintain multiple memberships to evade moderation or mislead the community.
Acceptable use
You must use Senticomm lawfully and in good faith to help keep your neighbourhood informed and safe. You must not:
- Trigger SOS except when you genuinely need urgent help from neighbours, or test SOS in a way that could alarm others without clear notice in a safe training context approved by admins.
- Post false, malicious, or misleading incident reports on the map.
- Harass, threaten, dox, or abuse other members in chat or reports.
- Use Senticomm to organise vigilante patrols, violence, or unlawful confrontation.
- Share verification vault or private member details outside the app.
- Attempt to bypass verification, scrape data, probe security, or disrupt the service.
- Use Senticomm for commercial spam, hate speech, or illegal activity.
Community rules and moderation
Each community may apply additional local rules through its administrators. Admins and moderators may approve or reject join requests, ban or unban members, erase accounts after a deletion request, and remove false or malicious map reports.
Moderation actions may be recorded in an audit log. Bans take effect immediately. Repeated or serious breaches may result in a permanent ban while verification records may be retained as described in the Privacy policy.
Your content
You retain responsibility for chat messages and map reports you submit. You grant Senticomm the limited rights needed to store, encrypt, display within your community, and deliver alerts (including to nearby neighbours for SOS).
You may delete your own map reports. Incident reports expire automatically after 72 hours unless removed sooner.
If an admin completes account erasure after your request, your chat messages and member data are deleted as described in the Privacy policy.
Optional features
- Web Push and email backup for SOS are optional. Delivery depends on your device, browser, network, and server configuration — they may fail or be unavailable.
- Live location sharing occurs when you attend an incident, use the map presence feature, or trigger SOS, as described in the Privacy policy.
- Installing the PWA to your home screen is optional but recommended for the best experience.
Service availability
Senticomm is provided during a pilot phase and may change, pause, or stop without notice. Features may be added, limited, or removed. Offline use is limited — SOS and join require a network connection.
We do not promise uninterrupted or error-free operation. Map tiles, geocoding, push, and email depend on third-party services and your connectivity.
Disclaimer and liability
Senticomm is provided “as is” to the fullest extent permitted by law. We are not liable for actions or omissions of neighbours who respond to SOS or incident reports, for failed notifications, or for reliance on map or chat information.
Nothing in these terms excludes liability that cannot be excluded under UK law (including for death or personal injury caused by negligence, or fraud).
Ending your membership
You may leave your community at any time on Profile (type LEAVE to confirm) or stop using Senticomm. Leaving is not the same as full account erasure — see the Privacy policy.
Administrators may suspend, ban, or erase members who breach these terms or request deletion. Data handling after removal is described in the Privacy policy.
Changes
We may update these terms as the pilot develops. The “Last updated” date below will change when we do. Continued use after an update means you accept the revised terms.
Law and contact
These terms are governed by the laws of England and Wales. Disputes are subject to the courts of England and Wales unless mandatory consumer protections in Scotland or Northern Ireland apply to you.
For membership or moderation questions, contact your community administrator. For privacy questions, see the Privacy policy.