Terms of use
Plain-language rules for using Senticomm (senticomm.uk). By creating an account or using the service, you agree to these terms. Last updated: 14 November 2026.
1. What Senticomm is
Senticomm is a family door and hallway watch service. Cameras send stills and short clips when motion is detected, and optional Safe & Well reminders if a morning window is quieter than usual. It is a consumer convenience product — not a professional alarm, medical device, or emergency response service.
2. Your account
You must provide a working email and keep your password safe. You are responsible for activity under your account and for anyone you invite with a family invite code. You must be old enough to agree to these terms in the UK (or have a parent/guardian agree for you). You may close your account at any time in the app (My cameras → Close account); details of what we erase are in the privacy notice.
3. Cameras, placement, and neighbours
Place cameras indoors (for example a windowsill or indoor glass) and only where you have a right to film. Point them at your own doorway, hallway, or similar — not into someone else’s private space. Follow your tenancy and any building rules. Senticomm is designed not to require drilling into brick or doorframes; you remain responsible for how you mount and use the hardware. The cardboard eco case is for indoor use only — keep it dry and out of the weather.
4. Alerts, Safe & Well, and SOS
Motion alerts and Safe & Well check-ins can fail or be delayed (Wi‑Fi, power, phone settings, or the network). Safe & Well is a gentle reminder for family — not a guarantee that someone is safe, and not a substitute for checking in yourself. The in-app SOS option is meant to dial 999 on the phone in your hand. We do not dispatch emergency services for you.
5. Acceptable use
Do not use Senticomm to harass, unlawfully surveil, or break the law. Do not try to break into the service, other users’ accounts, or devices. We may suspend accounts that misuse the service.
6. Data and privacy
Account details, camera stills, and short clips are processed so we can run the service for your family. How we handle personal data is explained in our privacy notice. Treat family footage as sensitive and share invite codes only with people you trust.
7. Hardware and availability
Camera hardware, power, and your home Wi‑Fi are your responsibility. The online service may change, pause for maintenance, or experience outages. Features described on the website may be rolled out gradually.
8. Liability
To the fullest extent allowed by UK law, Senticomm is provided “as is”. We are not liable for missed alerts, missed Safe & Well reminders, failed SOS dialling, theft, injury, or other losses arising from reliance on the service — except where the law does not allow us to exclude liability (including death or personal injury caused by our negligence, or fraud). Nothing in these terms takes away rights you have as a consumer that cannot be limited by law.
9. Changes
We may update these terms. Continued use after a change means you accept the updated terms. The date at the top of this page will change when we revise them.
10. Contact
Questions about these terms: contact form · support@senticomm.uk · senticomm.uk
This page is a working draft for the Senticomm product. It is not formal legal advice.